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This screen displays the
list of all assigned current accounts and the total
balance consolidation. It also provides an option for
the company customer to modify the alias to the
selected account.
User can set a date range
and then select the account from the list for which he
likes to get a statement file. The file will be
processed and will be available on the download file
list.
The screen gives detailed information on the selected Current
Authorize
a batch screen is similar to the main one but
only shows the batches flagged as 'Waiting to
approve'. Clicking on a
batch leads to a screen with the batch details
with the options to accept or refuse.
Authorization password is required to perform
the operation. Once a batch is authorized, it is
finally processed. The results of all the
transfers once processed can be checked using
the Payroll Logs Downloads option.
This
screen displaying two lists:
This screen allows you to add a new beneficiary who has an account with Al-Rajhi Bank To add a beneficiary:
Enter
the 10-digit account number of the
beneficiary. Al-Rajhi Bank customers are usually
supplied with a 10-digit account number on a
card, when they open an account. If you
don’t know the customer’s account number,
it will be shown:
Enter the Customer Name. Click "Proceed", confirm the details on the following screen and click "Confirm". You will see this beneficiary in your list, and be able to transfer money to him, when you next logon.
Bulk
bill payments can be performed within the
e-Corporate. Due bills are grouped into
batches to be sent together.
This option leads to the list of bill payment batches in process. The Process of every batch indicates the process that is being performed while the status of every batch indicates what action that can be performed next for that process. If the batch is linkable, it means the user has the privilege to perform the next action in the authorization cycle. The user can access to the following options if he has the privilege to access to:
The following buttons or links are also available if the user has privilege to:
This
screen allows you to add a new beneficiary who
has an account with Another Saudi Bank
To add a beneficiary: Select the name of the Saudi Bank from the drop-down list. Enter the beneficiary’s Account number. CAUTION Take great care to confirm this number with your beneficiary. Account numbers with other banks have different lengths and formats. We cannot check or confirm the number that you supply. Enter the Customer Name. Click "Proceed", confirm the details on the following screen and click "Confirm". You will see this beneficiary in your list, and be able to transfer money to him, when you next logon.
This
screen leads to the cash management module.
Company user can access to the following
functions if he has the privilege to:
Pooling: involves the virtual, as opposed to real, aggregation of accounts, in order to consolidate balances for reporting and analysis purposes. It is thus a reporting only function, again, using a pre-defined structure, although there can be many structures defined for a client. Pooling differs from sweeping on that no funds movement occurs, the function is only of reporting nature. Report: involves the reporting of all accounts in the company, showing their balances and the aggregated company balance. They can be requested ordered by branch, where there is a subtotal balance for every branch, by minimum amount and by antiquity.
From
the Pooling screen you can see the list of
defined structures is shown and also the
option to create a new one.
When selecting a structure from the list, if the company user has permission for all the accounts belonging to the selected structure, he will be able to access, modify or delete it. Otherwise, if he does not have permission for all accounts, access is denied and a corresponding message is shown. Create Pooling Structure In this window, the company user can create a hierarchical structure of related concentration accounts and physical accounts linked to them. In the first screen, the company user has to input a description, the virtual account name for the top account. Then, the pooling structure is shown displaying its concentration account. Options to add physical and virtual accounts, remove accounts and save the pooling structure are provided. Modify / Remove Pooling Structure Once a pooling structure has been created, it may be needed to alter and / or delete accounts within the structures, and indeed, to delete a whole structure. Reporting for Pooling will show details of concentration accounts. The details for these accounts will be an aggregation of the balances of the physical accounts associated with these concentration accounts. Accounts may be of different currencies, original currency amounts will be shown and also conversions, assuming conversion rate, to Saudi Riyal. Modify / Remove Pooling Structure Once a pooling structure has been created, it may be needed to alter and / or delete accounts within the structures, and indeed, to delete a whole structure. Reporting for Pooling will show details of concentration accounts. The details for these accounts will be an aggregation of the balances of the physical accounts associated with these concentration accounts. Accounts may be of different currencies, original currency amounts will be shown and also conversions, assuming conversion rate, to Saudi Riyal. Pooling Reports These reports also include a graphical representation of pooling accounts, showing the percentage contribution to the final figure. Reports can be obtained at any account level by clicking on the "Get Report" option after selecting an account from the structure tree. Detailed reports are also available, for printing, including the following information:
Reports
obtained in this section include information
for all the company accounts.
For every account, its branch, account number, currency and balance, and SAR balance are provided. They may be requested in three different formats: ordered by branch where a subtotal balance is shown for every branch, by minimum balance and by antiquity. Any Company User with the "Report" privilege can see these reports including all company accounts, even if he doesn't have individual permission for all of them. 1. Consolidated Report Ordered by Branch This report will show the information of all linked accounts ordered by branch. 2. Consolidated Report Ordered by Branch This report will show the information of all linked accounts ordered by smallest balance. 3. Consolidated Report Ordered by Branch This report will show the information of all linked accounts ordered by account antiquity.
From
the Sweeping screen you can see the list of
previously created structures is shown and
also the option to create a new one.
When selecting a structure from the list, if the company user has permission for all the accounts belonging to the selected structure, he will be able to access, modify or delete it. Otherwise, if he does not have permission for all accounts, access is denied and a corresponding message is shown. Create Sweeping Structure In this window, the company user can create a hierarchical structure of related accounts and define the sweeping rules for every account. In the first screen, the CU has to input a description and the concentration account. The Concentration Account is selected from a list of available concentration accounts from host; the selection combo box only includes the granted accounts for the CU. Then, the sweeping structure is shown displaying its concentration account. Options to add accounts, remove accounts and save the sweeping structure are provided. When the CU adds an account to the new structure he is requested to input all the sweeping parameters associated to that account. The minimum post sweeping balance and sweeping start date are mandatory fields. The minimum post sweeping balance is the minimum amount which should be there in the account after the sweeping process. Modify / Remove Sweeping Structure Once a Sweeping Structure has been created, it may be needed to alter and / or delete accounts within the Structures, and indeed, to delete a whole Structure. From the list of Sweeping structures the company user can select one of them, then he has the options to remove or modify it. When the company user wants to modify a structure, he can create new accounts, remove existing accounts or update the account info.
This
screen allows you to request a new
checkbook.
In order to use this facility, you must have previously ordered a new checkbook from a branch. This rule ensures that we have your validated mailing address on file. To Order a check Book: Against Account, select the account number of the account for which you want the checkbook. Against Check type, select the number of checks you want in the book, in other words, the size of the checkbook. Click Proceed, to order the checkbook. Your checkbook will then be mailed to the address you supplied when you previously ordered one in a branch.
This
screen allows you to confirm the transfer to
another of your own accounts
To confirm the transfer Click Confirm
The
screen lists your Credit Card transactions.
Italso allows you to print out your statement,
to select historical transactions to be
displayed, and to look at more detail of
individual transactions.
To look at more detail of individual transactions Click the Date of the transaction you want to look at To select historical transactions to be displayed In the Search Criteria section, select Amount Range or Date Range to show what sort of selection you want
The screen lists your Credit Card transactions. It
also allows you to print out your statement, to select historical transactions to be displayed, and to look at more detail of individual transactions.
To look at more detail of individual transactions Click the Date of the transaction you want to look at To select historical transactions to be displayed In the Search Criteria section, select Amount Range or Date Range to show what sort of selection you want
if no values are entered in either, then no selections will apply, and all transactions will be displayed.
The screen lists your Credit Card transactions. It
also allows you to print out your statement, to select historical transactions to be displayed, and to look at more detail of individual transactions.
This screen displaying two lists:
This
screen contains a list of all outstanding LCs
under company user unique Globus number.
Attached to every LC there is a drop down list putting up tree options for the company user to select:
Drawing for LC: This option displays the list of drawings for the selected LC. Details for every drawing are also available by clicking on them. Deliveries for LC: This option displays the list of deliveries for the selected LC. Details for every delivery are also available by clicking on them.
This
screen contains a list of all outstanding LGs under
his unique Globus number.
This
screen contains a list of all limits issued
under his unique Globus number.
Previously to display the list the customer will be asked to input if he wants to view expired limits, outstanding limits or both in the list.
Here you will find answers to the most frequently asked questions about Al Mubasher, the Internet Banking service of Al-Rajhi Bank.
General Information Getting Started Features and Functionality Security Browser Compatibility General Information Q: What is Internet Banking? A: Al Mubasher is the Internet Banking service of Al-Rajhi Bank . It provides you with secure Internet access to your personal Al-Rajhi Bank accounts. It gives you access to your Bank 24 hours a day, 7 days a week, wherever and whenever you want. You can view account balances, transfer funds, pay bills, and much more. Best of all, it's free. Q: Which of my accounts can I access via Internet Banking? A: You can access your Current Account, Credit Card and Mutual Fund information with Al Mubasher. Q: How much does Internet Banking cost? A: Access to Al Mubasher is FREE of charge. The only costs you will incur will be those for general internet access, that is, Internet Service Provider charges and the costs of telephone usage. Getting started Q: How do I register? A: If you already have a Current account at Al-Rajhi Bank, you can register for Internet Banking right now. Firstly, you will go through one simple registration process that will enable you to use our IVR Phone Banking and WAP Phone Banking services as well as Internet Banking. Then all you need to do is to log on to Al Mubasher to complete the process. Q: Why do I need to register for Phone Banking as well as Internet Banking? A: Al-Rajhi Bank wants to provide customers with access to all its new channels, so that they can take advantage of all these technologies and use whichever is appropriate at a particular time. By registering for all services at once, we can simplify the allocation of user identifications and passwords. Q: Suppose I am already registered for Phone Banking? A: In that case, you can already use IVR Phone Banking and WAP Phone Banking. All you need to do now is to log on to Al Mubasher Internet Banking for the first time, to complete the registration. Q: What steps must I go through, in order to register? What information will I need? A: You will need your Al Rajhi Bank ATM card (the one you use to draw money from a cash machine), and the account number of your Current Account, in order to register. You then need to go to the Registration page, where you will be taken through the following steps
A: Some people will mainly use Internet Banking, and prefer to have an identifier, for example faisalalra, that is more meaningful to them. They will therefore change their Customer Number. Other people will make equal use of Internet and Phone Banking, and therefore prefer to use the same Customer Number for all services. Q: Do I have to register using the Internet? A: You can also perform the initial registration steps through IVR Phone Banking. However you will of course need to use the Internet finally to log on to Internet Banking. Features & Functionality Q: When is the service available? A: The service is available 24 hours per day, 7 days per week, 365 days per year. On occasion the service will be taken down for essential maintenance; this will be scheduled for times when the impact is minimal, for example the early hours of the morning KSA time. Q: How frequently is my account information updated? A: Current Account balances and transaction details are updated whenever transactions occur. Details for other account types (e.g. Credit Cards) are updated overnight. Q: How quickly do transfers take place? A: Transfers to other accounts that you hold with the Bank will take place immediately. Transfers to other accounts, within and outside the Kingdom, will take longer. Q: How quickly do Bill Payments take place? A: Bill payments made during the working day will normally be processed overnight. Q: How do I find out how to use the various services within Al Mubasher Internet Banking? A: The service has been designed to be as easy to use as possible, with pages being designed as forms that can be easily completed. However, for additional assistance, each page has a "Help" button giving access to a Help screen. The Help screen describes the purpose of each screen, the items to be completed, the expected results, and the meaning of any error messages. Q: What happens if I make a mistake? Can I correct it? A: Many of the pages within Al Mubasher Internet Banking merely display information, therefore it is not possible to make a mistake. For one transaction type, that is transfers between your own accounts, it is possible to correct a wrong transaction by doing another transaction in the opposite direction. In other cases, specifically transactions that pay money into someone else’s account, it is not possible to change these transactions once they have been made. It is therefore important that you ensure that the information you have submitted is correct, before confirming the transaction. Security Q: How secure is Al Mubasher Internet Banking? Is my financial information safe here? A: Al Mubasher Internet Banking is secure and private. We have designed it to protect your information with 128-bit encryption, plus your exclusive password. The password is the only way to get access into your account. Passwords are governed by strict passwords rules, making them difficult to guess. After a number of failed attempts to log in, the account will be disabled. This prevents someone else trying to gain unauthorized access. The Internet Banking session is ended by us after a period of inactivity, offering some protection if you move away from your screen. However, you should always remember to exit when you have finished your Internet Banking activities. We only use your ATM card and PIN number for initial registration. We use SSL for encrypting all the data sent during an Internet Banking session. Digital Certificates are used to guarantee through a Trusted Third Party that you are dealing with the Bank, and not some unauthorized site. When this happens, you will see a "closed lock" icon on the status bar of your browser. Q: How do I make sure my password is kept safe? A: Memorize your password, do not write it down anywhere, and do not give it to anyone else. Change your password regularly. Remember to exit from Al Mubasher Internet Banking once you have finished what you need to do. Your browser may offer to remember your customer identification and password. DO NOT do this, otherwise this information will be stored on your computer and can be used by other people. A. The Secure Sockets Layer (SSL) protocol has become the universal standard on the Web for authenticating Web sites to Web browser users, and for encrypting communications between your browser and Web servers. SSL capability is built into all major browsers and Web servers. Q. HELP! I cannot login to my account. A. If you have forgotten your password or your Customer Identification, or your account has been locked, then you will need to go to the Reset Password procedure, and confirm your identity by entering your ATM card number, Current Account number, and ATM PIN. You will then be given the opportunity to re-set your password. Browser Compatibility Q: How can I ensure my browser will work with Al Mubasher Internet Banking? A: Al Mubasher Internet Banking is designed for use with the latest versions of the leading Web browsers, specifically:
Q: What are the best settings to view Al Mubasher Internet Banking? A: Al Mubasher is best viewed at 1024 by 768 pixels. You can conform and / or change your current setting by going to Settings, Control Panel, Display, Settings. Q: Are both Arabic and English supported? A: Yes, both languages are supported. If you have difficulty in reading the Arabic, please make sure you have a modern version of your browser, for example Internet Explorer version 5.x. You can check the version of your browser by going to Help, About ……. Q: My browser allows me to save my ID and password so I don't have to type it in again for each online banking session. Is this safe? A: You should NEVER save your Al Mubasher password in your browser. By saving your password on your computer you create a risk that someone with access to your computer could login as you. Q: Can I use a beta version of a browser for Internet Banking? A: Beta versions of software are called "beta" because they have not been fully tested and approved by Microsoft and Netscape. They may have problems that have not yet been discovered and fixed. Browser requirements for Internet Banking are listed above.
The
import payroll files screen allows the company
user with 'initiate" privilege to upload
a file following the Sarie format. Once
initiated, it is flagged as "Waiting to
be validated".
Company user with 'validate' can validate it afterwards. Clicking on a file leads to a screen with the file details with the options to accept or refuse. Authorization password is required to perform the operation. A rejected file will be removed from the list. The validated file will be flagged as "Waiting for approval". Company user with 'authorize' privilege can approve or reject the file. Authorization password is required to perform the operation. Once a file is authorized, it is finally processed.
The
import transfer files Screen allows the
company user with 'initiate" privilege to
upload a file following the Sarie format. Once
initiated it is flagged as "Waiting to be
validated".
Company user with 'validate' can validate it afterwards. Clicking on a file leads to a screen with the file details with the options to accept or refuse. Authorization password is required to perform the operation. A rejected file will be removed from the list. The validated file will be flagged as "Waiting for approval". Company user with 'authorize' privilege can approve or reject the file. Authorization password is required to perform the operation. Once a file is authorized, it is finally processed.
The
'Initiate Delete' link on the main menu leads
to the batch edition screen for bill deletion.
The screen shows the list of saved bills and their status:
Once a batch is initiated it is flagged as "Waiting for validation" for a company user with 'validate' privilege to validate it. Process is set to 'Delete'. A 'Rejected' batch can be definitively deleted by clicking on the 'Delete' button on the bottom of the batch edition screen.
The
initiate a payroll screen leads to create a
new batch. The batch can be saved for further
editions and will be flagged as "Waiting
to be initiated".
Add Transfer: you can initiate bulk payroll transfer by using this option. Save: you can save the transfer and initiate it later. Initiate: click in this option to initiate the transfer Initiate and Save: using this option you can initiate the transfer first and then save it.
The
initiate a transfer screen leads to create a
new batch. The batch can be saved for further
editions and will be flagged as "Waiting
to be initiated".
Add Transfer: you can initiate bulk transfer by using this option. Save: you can save the transfer and initiate it later. Initiate: click in this option to initiate the transfer.
The
'Initiate a Batch' screen leads to create a
new batch for 'Pay and Save' process. This
screen can also be accessed by clicking on the
'Initiate Pay and Save' link in the bill
payment main screen.
The screen shows the list of saved bills and their status:
This screen also provides an option to add a new bill into the batch other than the ones in the list of saved bills. Once a batch is initiated it is flagged as "Waiting for validation" for a company user with 'validate' privilege to validate it. Process is set to 'Pay and Save'.
LC
issuance is available in the system with
authorization cycle. Company users will be
able to initiate more than one LC at the same
time.
This screen shows a table with all LC in validation process indicating the status of each. If the Company has more than one Globus number he will be requested to select the Globus number previously. The table contains the following fields:
An LC with "Waiting to be initiated" or "Rejected" status can be edited again by the company user with "Initiate" privilege. LC edition form is done in four steps:
An LC with "Waiting for approval" status will be accessible by the company user with "Authorize" privilege. He will be able to view the document and either Accept or Reject it. After completing all validation processes, it will be processed by the bank systems, which through a batch process will register the LC assigning a "Reference Number". The LC 'In processes will be available for enquiring and printing. Once the LC is processed it will disappear from the LC list and will be available in the enquiry outstanding LCs option.
LG
issuance is available in the system with
authorization cycle. Company users will be
able to initiate more than one LG at the same
time.
This screen shows a table with all LG in validation process indicating the status of each. If the Company has more than one Globus number he will be requested to select the Globus number previously. The table contains the following fields:
A LG with "Waiting to be initiated" or "Rejected" status can be edited again by the company user with "Initiate" privilege. A LG with "Waiting for validation" status will be accessible by the company user with "Validate" privilege. He will be able to view the document and either Accept or Reject it. A LG with "Waiting for approval" status will be accessible by the company user with "Authorize" privilege. He will be able to view the document and either Accept or Reject it. After completing all validation processes, it will be processed by the bank systems, which through a batch process will register the LG assigning a "Reference Number". The LG 'In processes will be available for enquiring and printing. Once the LG is processed it will disappear from the LG list and will be available in the enquiry outstanding LGs option.
Each
Investment or Mutual Fund account that you
hold with Al-Rajhi Bank is listed here. For each
account, the following information is shown
This
screen allows the user to pay the current
cycle amount in advance for the selected
credit card.
With
Al-Mubasher Internet Banking, you can do the
payroll payment; by create the payroll file or
import your won file.
The user can access to the following options if he has the privilege to access to:
This
screen displaying two lists:
These
screens allow you to make Express Remittance
payments, and to see details of payments you
have already made
About Express Remittances Al Mubasher Internet Banking allows you to send remittances to other banks, usually overseas, using the Al-Rajhi Bank Express Remittance system. Money is routed to the bank account of your beneficiary (the person receiving the money), through the international banking system, and converted into another currency where necessary. When you first make a payment to a beneficiary, we ensure that all the details are correct, and then store them for you. Therefore, when you want to make another payment to that same beneficiary, we can retrieve the stored details for you and send the remittance immediately. If you have previously made an Express Remittance payment to someone, you will be able to see their details stored here, and to make further payments to them using Internet Banking. If you want to send a remittance to someone new, you will first need to make a payment to them at an Al-Rajhi Bank Express Remittance Center; subsequent payments can then be made through Internet Banking. We plan in a future release of Internet Banking, to allow you to make a first payment to a new beneficiary through our online system, without needing to go to a Center. Remittances This screen shows your Current Account(s), and allows you either to send a remittance, or to review your previous payments.
To see your Remittance Statement Click on "Remittance Statement" in the Option box. To see your Beneficiary List, send a Remittance Click on "Beneficiary List" in the Option box.
This
screen lists details of beneficiaries to whom
you have previously sent a remittance, and
allows you to send a new remittance.
To send a new remittance Choose the beneficiary from the "Transfer to" box. Enter the amount you want to send, in "Transfer amount" Click "Proceed"
This
screen lists details of Remittance payments
that have been made previously
User
can set a date range and then select the card from
the list for which he likes to get a statement file.
The file will be processed and will be available on
the download file list.User can set a date range and
then select the card from the list for which he
likes to get a statement file. The file will be
processed and will be available on the download file
list.
This page
allows you to select any of the following
account services.
Change Internet Banking Access Password If you want to change your Al Mubasher Internet Banking password, click on this link to go to the appropriate screen. Check Book Request Clicking on this link will take you to the appropriate screen to order a new checkbook. Stop Check Book Clicking on this link will take you to the appropriate screen to stop a single check or an entire book. Beneficiaries this if you want to add or delete beneficiaries
This page
allows you to select any of the following
account services.
Change Internet Banking Access Password If you want to change your Al Mubasher Internet Banking password, click on this link to go to the appropriate screen. Check Book Request Clicking on this link will take you to the appropriate screen to order a new checkbook. Stop Check Book Clicking on this link will take you to the appropriate screen to stop a single check or an entire book. Beneficiaries Select this if you want to add or delete beneficiaries
This
screen summarizes the status of all your
accounts with Al-Rajhi Bank, and gives you
information about your previous logins.
About logins The Last Logon Date shows when you last successfully logged onto Al-Mubasher Internet Banking. The Last Logon Attempt Date shows when you last tried to logon, but were unsuccessful, perhaps due to an incorrect password. This information is provided as a security feature. If these are not the dates and times when you last used the service, or tried to, then it is possible that someone else may be attempting to access your account information. In this case, we would recommend that you change your password immediately. Current Accounts Each current account that you hold with Al-Rajhi Bank is listed here. For each current account, the following information is shown
Credit Cards Each credit card account that you hold with Al-Rajhi Bank is listed here. For each credit card account, the following information is shown
Each Investment or Mutual Fund account that you hold with Al-Rajhi Bank is listed here. For each account, the following information is shown.
This
screen allows you to stop a check, or an
entire checkbook. You should be aware of the
consequences, under the laws of the Kingdom
of Saudi Arabia, of stopping a check. It may
be appropriate to stop one or more checks,
if blank checks have been lost or stolen.
However, stopping a check that has been
accepted in good faith for the payment of
goods or services, may lead to legal
consequences.
To stop a check or checkbook Against Account, select the account number of the account for which you want to stop the check or checkbook. Against Type of Stop, select whether you want to stop a single check or an entire checkbook If you want to stop an entire checkbook, enter the number of the first check against Check number. Otherwise, enter the number of the specific check that you want stopped. Click Proceed button to stop the check or checkbook.
This
screen leads to the trade finance module.
Company user can access to the following
functions if he has the privilege to:
The services included for enquiring are the following:
Authorize
a transfer screen is similar to the main one
but only shows the batches flagged as 'Waiting
to approve'. Clicking on a batch leads to a
screen with the batch details with the options
to accept or refuse.
Authorization password is required to perform the operation. Once a batch is authorized, it is finally processed. The results of all the transfers once processed can be checked using the Transfers Logs Downloads option. This screen displaying two lists:
Once downloaded the
Validate
a transfer screen is similar to the main
screen but only shows the batches flagged as
'Waiting to validate'. Clicking on a batch
leads to a screen with the batch details with
the options to accept or refuse.
Authorization password is required to perform the operation. Once a batch is validated, it is flagged as "Waiting for approval" for a company user with 'authorize' privilege to approve it.
Validate
a batch Screen is similar to the main screen,
but only shows the batches flagged as 'Waiting
to validate'.
Clicking on a batch leads to a screen with the batch details with the options to accept or refuse. Authorization password is required to perform the operation. Once a batch is validated it is flagged as "Waiting for approval" for a company user with 'authorize' privilege to approve it.
Validate
a payroll Screen is similar to the main
screen, but only shows the batches flagged as
‘Waiting to validate’. Clicking on a batch
leads to a screen with the batch details with
the options to accept or refuse.
Authorization password is required to perform the operation. Once a batch is validated, it is flagged as "Waiting for approval" for a company user with 'authorize' privilege to approve it. |
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